Service Problem Management
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Service Problem Management Interface
Introduction
The Service Problem Management interface is defining an interface to manage Service Problems.
The Information Model is designed as being part of the SID Model
It is the pilot project for developing the new TIP Framework tooling.
The Service Problem Management interface is covering 2 new SID ABEs:
- Problem or Trouble ABE, part of the Common Business Entities Domain. This ABE contains all shared definitions, like statuses and the definition of the Problem entity as it is shared between Service Problem and Customer Problem. Problem has been defined as abstract.
- Service Problem ABE, part of the Service Domain. This ABE contains the Service Problem.
The Service Problem Management interface is an entity-centric interface, so all the operations are related to either the Problem or the Service Problem entities.
Maven Generated documentation
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